Bookings Cancellation Policy
All bookings must be made and paid in full through our website, www.aquaventures.com.au to secure you place. Until you booking has been finalised, spaces on courses cannot be guaranteed.
Prior to booking a course:
By making a booking, you confirm you have read and can pass the dive medical questionnaire which can be found here and are fit to dive. If you have a medical condition or are taking any prescription medication, you are responsible for seeing a doctor familiar with dive medicals to obtain written clearance to dive. Please note there is likely to be a cost associated with obtaining a dive medical clearance from a dive doctor. Please contact us for more information prior to making a booking if you have any questions on this.
We understand that bookings may need to be amended due to a variety of reasons. This policy details our cancellation policies on all bookings and by making a booking you confirm you agree to these conditions.
If Aquaventures Kids Scuba and Marine Education (we) cancel a course:
We always want to go diving and so will always try our best to run a booked course. However on occasions a course may need to be cancelled. A course may be cancelled for a variety of reasons including instructor sickness / availability, pool availability, lack of participant numbers, weather or other factors.
If we have to cancel a course we will contact you as early as possible to advise you (the customer). If we have to cancel the course, you are entitled to transfer your booking for one of our other available dates if suitable or a full refund.
We cannot be held liable for any costs you may have incurred due to us having to cancel the course.
If you (the customer) cancel a booking:
For cancellations made 7 days prior to your course date:
- transfer of booking to another available date at no cost
- full refund
For cancellations made between 6 days prior to your course and the day before your course:
- transfer of booking to another available date subject to a change fee of $50
- refund of course less a $50 admin fee
For cancellations made on the day of your course or for not turning up for your course:
- no refund or transfer of bookings allowed
To advise of a cancellation, please contact us at firstname.lastname@example.org or on 0432 383 098 as soon as possible.